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Hi Helen, i need to refund a sale of a survey that cindy purchased a few months ago. how do i refund a sale
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Hey there @jimbo1313!
Iโm just going to step in for @Helen, whom of which this post seemed to be directed at.
Issuing a refund isnโt a difficult task to do, and so hereโs a few directionsโฆ
Log in to the Square POS app,
Go to Orders
Select the order that you want to issue a refund on
Then view transaction details
Once youโre there, youโll see a button to issue a refund, click this and issue your refund!
If this helped, mark it as best answer, to help others looking for a solution to this in the future : )
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Hey there @jimbo1313!
Iโm just going to step in for @Helen, whom of which this post seemed to be directed at.
Issuing a refund isnโt a difficult task to do, and so hereโs a few directionsโฆ
Log in to the Square POS app,
Go to Orders
Select the order that you want to issue a refund on
Then view transaction details
Once youโre there, youโll see a button to issue a refund, click this and issue your refund!
If this helped, mark it as best answer, to help others looking for a solution to this in the future : )
Sign in and click Mark as Best Answer if my reply answers your question!
Shop MJD Photography
Visit MJD Web Services
Does it allow you to enter the amount you need to refund? Cause I needed to do a refund today for one item that was purchased at the same time as other items. unfortunately, I couldn't figure it out on the square terminal so I ended up sending him and etransfer ๐
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You should be able to select the item needing to be refunded, @Kick_Stands_Up ๐ฒ
Did you charge the customer for items from your Item Library, or did you enter a single custom amount?
P.S. Welcome back to the Seller Community โจ
Community Moderator, Square
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I use my cash register to tally each item, then I enter the full amount on my square terminal
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It sounds like you are entering in a custom amount rather than selecting items from your Item Library, @Kick_Stands_Up.
For Custom Amount transactions, you have the option to refund any dollar amount up to the total amount of the sale.
Let us know if you still aren't seeing this option while processing a refund,
Community Moderator, Square
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