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How to quickly locate original payment to issue a refund a card transaction
I am looking for a quick method to locate an original payment made by card (debit or credit) in order to process a refund. I do not collect customer information and do not provide printed receipts. I have many transactions of similar $ amounts that all occur in a short time period and it takes too long to scroll through the list of transactions in an attempt to visually locate a specific customer's original transaction.
Can the customer tap their card on the Square Card Reader to locate their original payment?
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The option to tap the card in order to find the transaction is definitely a Feature Request, but you can search the transactions by the PAN of the card. So if your customer is present, just search the last 4 digits of the card in order to find the transaction for a refund.
Technical Program Manager: AI
Square Inc
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