Hi, I purchased a plan sometime last week and after using the features decided I don't actually need it. I've already emailed customer support with the correct details but the emails are taking really long to come. Could someone help to downgrade my site to free so I can republish it using the weebly subdomain as well as receive my refund? It's: lydiagan.weebly.com, currently lydiagan.co (but unviewable since I didn't purchase that domain). I can't manually change it, see attached below.
Highly appreciate it.
Adam, I need help and don't know where else to ask, because the help chat is not working... I needed to put my paid account on hold & just do the free version for a while. So yesterday a customer service rep canceled my paid account for me. I am now on the free account.
I made the member pages "public" & deleted my member "groups," so I could publish my site, but it is still telling me to "Modify or remove these premium elements and features." All it does is take me back to the member list page though, and it doesn't give me instructions on what to do from there. I'm so confused...
Do I need to delete all my members or something? I would delete them all, but I don't see a way to do that, without deleting every single person individually through each person's settings. Is there not a way to bulk-delete members? Deleting them individually would take ALL day, and I'm not even sure if that would solve the issue. I'm not sure what to do. I just need my free account published. PLEASE HELP. Thank you.
