Anyone can help me

[Mariajavier93]

i buy a costume domain and i have the recipt they charge me but i can't see the domain i buy i pay $19 plus $10 for domain protection i already email the support but there is no reply

[JJ_]

Hello @Mariajavier93 I would like to take a closer look into this. Can you share your domain here?

[Mariajavier93]

Hello i can share just a receipt for what i  buy

[Mariajavier93]

This is my prof of payment

[Mariajavier93]

I buy mariaprivategroups.org but its not visible on my dashbord and they charge me on it

[JJ_]

Thank you for providing this information. Upon looking into this I can see that this payment was voided and refunded. We recommend reaching out to your bank or card issuer for them to confirm why the payment was rejected.

[Mariajavier93]

please don't say refunded becouse i never recieve a refund not yet

[Mariajavier93]

And please don't use the word rejected doen't make since to me rejected then why they charge my card if it was rejected

if they not going to give what i pay i need my money back

[JJ_]

To protect your privacy we have moved your post to a private board. 

Here is a screenshot that shows the payment transaction and the void transaction. Voided transactions can take 3-5 business days to be reversed to your payment method. 

[JJ_]

No problem at all. We appreciate your patience and understanding.  

[Mariajavier93]

Okay sir i understand now i'm sorry for what i say i am being to agresive and i have to apologize to you have a great day thank you