Verify Identity error message “unable to reach server”

[HandiScandi]

New account 

last step is to verify identity

have been trying this for days

Fill in my information and click continue and receive error message “unable to reach server”

have tried different browsers (chrome, Firefox and Safari)

Made sure the browser is up to date 

have enabled cookies

have cleared cache and cookies

after each step above I signed out, closed browser and opened in new window

error message continues 

support via email seems to be at a loss

any suggestions ??

[Arie]

Hi @HandiScandi,

Thank you for reaching out and welcome to our community 👋 🙂 

I'm sorry to hear you're having trouble verifying your identity. While we can't troubleshoot account activation through our community forum, this is something support can look into with you. If needed, they can also file a ticket with engineering for the issue you're seeing with the verification step. 

You can give support a call on 1800 760 137. Our phone lines are open Monday -Friday, 9am-5pm Melbourne time. 

Please let us know how you go!

[SensingAngels]

YES!!! I'm having the same problem and have been trying for hours! Different browsers etc. Half the the time it took me several goes for it to recognised my ABN number as well. 😞

[SensingAngels]