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Hi,
I've been trying to sign up for square for months now, and with Christmas looming I'm very keen to get this sorted.
I have tried all options in terms of my personal information - married name, maiden name, previous addresses, passport, drivers licence...still "Not Yet Approved" and then "Square is unable to approve your request".
Am I going to be able to fix this, or should I try another medium?
Thank you,
Lydia
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Hi @lyddlethings,
Thanks for getting in touch and sorry to hear you've had trouble signing up with Square.
You can read a little more about how this system works and what might be going wrong at https://squareup.com/help/au/en/article/5057-signup-troubleshooting.
While we're not able to provide support for personal ID verification issues via our Seller Community, I recommend getting in touch with our support team on 1800 760 137 to chat about this issue further. Lines are open Mon-Fri 9am-5pm, AEST.
All the best!
Square, Australia
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I have the same problem. I can not reach the number and could not yesterday. It is hard to find support at all. No email answer since yesterday and i want to start selling TOMORROW! The website says it should be possible to collect payments straight for a period of 7days and up until 2000$ This even does not work.
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Hi @Philphil,
Our CS team isn't available over the weekends but there's some tips here on the Support Center that can help with the issues you're having signing up.
Past these tips- there won't be a lot we can do to assist since we can't assist with the identity verification process.
Try the tips above and let me know if those work for you.
Community Moderator, Square
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@ashc thank you for the message.
i checked the page you sent in the post like 15times. I just can not restart the verification process as the option is gone at all. I tried multiple times to verify but it did not work.
what now? Can you reset my verification process so i can restart?
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@Philphil Unfortunately not no.
You might have to give it some time before trying again or if it's been too many attempts- the decision could be final.
You may have to look into another processor to use at this time. Sorry, I know that's not the answer you were looking for.
Community Moderator, Square
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