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Square

[New] Archive Items on Square for Retail

Hi Sellers! 👋

 

Archive items from your Square Dashboard to make managing your item catalog and inventory reports easier than ever. 

 

You and your staff can now designate items to ‘Archive’ status to keep your item history, and view your catalog and inventory reports with simplicity. 

 

  • Never worry about deleting items again — quickly change multiple items’ status to Archive one-at-a-time or in bulk 

  • Easily filter your catalog and reports to remove archived items from view

  • After archiving unneeded items, get relevant and actionable Low Stock Alerts and Auto PO recommendations

And if you ever need to bring an item back, simply unarchive it. To begin, visit Items and navigate to your Item Library. Follow step-by-step instructions here. 

 

💡 Note: You can manage archived items from Square POS, Square Appointments Point of Sale, and Square Retail POS. Archived items are not available on Square Restaurants POS app. 

 

To try out Square for Retail features for free, get started here.

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Best Answer

Hi @hopemajor and @lostislandwine ,

Unfortunately, Archive Items will not be available for RST sellers until 2024. Stay tuned!

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Square Community Moderator

Best Answer

Hi @Heather_H  - Thanks for following up on this thread👋 There is a bit of a caveat to this so I'm sharing this info for any other Sellers who may be experiencing this as well:

 

Even if you are on Square for Retail, Appointments, or the standard Point of Sale, if you have an active Square for Restaurants free subscription, the Archive feature won't be available for your account because this is essentially overriding your other subscriptions that do allow the Archive feature.

If you wish to unsubscribe from Square for Restaurants free, you'll need to contact our Support Team so they can do this manually from their end for you. Then, you'll be able to utilize the Archive feature.
 

I hope this information is helpful but please do let me know if you have any additional questions.

Violet
Community Moderator, Square
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Square Community Moderator

Hello @FlightTeam & @SlaughterKid

 

Sounds like this is not working as intended. 

I would recommend reaching out to our direct support team so they can file a ticket for you. 

 

Thank you! 

 

 

Frances
Community Moderator, Square
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Square

Hi @FlightTeam and @SlaughterKid ,

 

Archived items will be hidden from item search and tile grids, but they can still be scanned and checked out. In the Retail POS app, when you scan an Archived item, a modal will appear prompting you to unarchive the item before checking out. In Square POS app, Archived items can still be scanned and checked out.

 

Hope this helps.

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I have Square for Retail and I archived a bunch of out of stock items that clutter up my item search at checkout, but they are still in my POS showing as 0 in stock. So Archiving Items is not working for me, even after rebooting the app.

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Square Community Moderator

Hey there @flourishmarket , I am sorry you are having issues with the archive item feature. Have you tried deleting and reinstalling the app? What app version is Square for Retail on? You can check by going to More > Support > About in the app. Can you also provide a screenshot of what you are seeing on your end? 

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We have multiple locations.  Can an item be Archived from one location, but still be available at the other locations? 

erikagm_ca
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Square Community Moderator

Hey there @erikagm_ca, I am not entirely sure about this.  I am tagging @tonysq who can provide some more insight. 

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Thanks!!

erikagm_ca
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Super Seller

No. Archiving an item removes it from all locations and sales channels. You can edit the locations where something is available though from your dashboard. You would open the item via dashboard and then open the location and uncheck all locations except the ones you want it to remain available at. 

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Thank you!  Bummer, that would mean I would have to keep that item in our system until all location stop carrying it.  Inventory is fun!  🙂 

erikagm_ca
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Super Seller

Any items not available at a location shouldn’t show up in that location’s inventory report so shouldn’t have an impact 

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