How do you enter in credit cards for International (overseas) clients?

[LocalDirect]

How do you enter in credit cards for International (overseas) clients? 

Do you process payments for International or Overseas clients the same way as NA clients?

What do we need to know about processing International clients (my clients are based in Hong Kong, Phillipines, Germany, Israel, and other foreign countries.  

[#2]

Square automatically will show a number pad on the manual transactions. But the bottom left button says ABC and will take you to the usual alphanumeric keyboard. You can enter her postal code on that screen. 

[StanLabo]

OMG..CR does have zip codes..Thanks

[mremele]

Is it possible the card is a Prepaid card? Square has trouble with those. There's some way for the user to register the card, but I don't know anything about that.

[StanLabo]

Good thought but I dont think so..

[Sean]

@mremele - You shouldn't have issues processing prepaid cards as long as they're branded by one of our card partners. 

@StanLabo - If you're still having issues with a card being declined, if your customer calls their bank - they can tell them exactly what is going on. Often times international transactions are flagged as potentially fraudulent by banks. Hope this helps!

[StanLabo]

I think I discvered the issue..In CR , the postal zip code is 10109...When I add that, its also the zip code for NY'..Can I add costa rica after 10109?

[Jetboy42]

but what if the postal code in China is six numbers? it's reading it as an american zip and declining the charge. 

[Tom]

Hey @Jetboy42, I wanted to check in here and see if you were able to get this sorted out. If the five zero suggestion didn't work, we'd be happy to have a member of our Support Team take a closer look.

To proceed: please send the payment amount, date, and last four digits of the card directly via this secure form. We'll take it from there.

[FLStudio]

I too am having issues entering a zip code to the Netherlands.  "2061 DG"  any recomendations?

[FLStudio]

I too am having issues entering a zip code to the Netherlands.  "2061 DG"  any recomendations?

[Chad]

Hey @FLStudio, did you try entering the five zeros as Tom suggested above? 

Also have you contacted your customer to make sure their account is in good standing as well? 

[FLStudio]

Thank you for checking in!  It turned out to be a card holder issue.  For others reading this post, I was able to enter a foreign zip "1234 AG" just like that.  No extra zeros, no elimination of spaces or letters.  Thanks Square Community!

[MissyN]

I tried manually entering a London CC with CVV and alphanumeric zip code and it still declined. Any thoughts? 

[Gazza31]

Hi, get the customer to call their issuing bank to tell them about the transaction before you run it as most of these get declined if they do not call.

[MissyN]

As this isn’t exactly convenient for neither the CC holder nor us (the restaurant), is there a way to reconfigure the manual CC payment functionality to NOT require a billing zip code like with other POS systems? Or at least to accept a “dummy” zip .. ? This payment was for a transaction last Fri, the CC holder had preauthorized dinner for her parents at our restaurant and the back and forth to get this transaction processed is somewhat awkward af this point ... Thanks. 

[Gazza31]

Sorry, I have never had to do that on the spot, I can always have a the time to wait for them to call.

[jm2607]

Were you able to get this ressolved? Having the same issue with London client.

[EJ_]

Hi @jm2607

What was it that you were running into exactly?

Have you tried entering five zeros for the Zip Code to see if that works? 

[leebookman]

How can i manually enter a sale if customer has no US zip code (international customer)?

[Tom]

Hi @Mr-Sery-Volk, great question! Check out Sean's post above.

If entering five zeros (00000) in place of the zip code doesn't work, try four (0000).

Find more information on accepting international cards in our Support Center.

[jwa]

I tried the city code but it did not accept it.... any thoughts?

[Tom]

Hi @jwa, thanks for flagging. Take a look at Sean's reply here. Still having trouble? Try entering five zeros instead. Hope this helps! 🌏