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Admin

Re: CBD Oils and Balms - Ok with Square?

 

Hey @Innerzen, thanks for checking in! Apologies for the confusion—we do allow for hemp flowers but require the necessary lab certifications confirming the delta 9 THC levels.

 

Hope this helps clarify—and I'll be sure to surface your post with the appropriate team members internally. Please don't hesitate to let us know if any questions remain.

Tom
Seller Community Manager, Square
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Message 81 of 123
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Re: CBD Oils and Balms - Ok with Square?

Thanks for the reply!
It probably changed 4 seconds after you posted. LOL.

Times they are a changin'

 

Message 82 of 123
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Re: CBD Oils and Balms - Ok with Square?

Tom, my account has been setup since September 19th.  I used an invitation URL to the CBD Early Program.  However, I do not see anything to indicate that my store is in the CBD program.  I have a physical retail store set to open next week.  I have communicated to Square Support numerous times and am told I don't have an account manager so I cannot get anyone to help me.

 

Message 83 of 123
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Admin

Re: CBD Oils and Balms - Ok with Square?

I'm so sorry for the delay. As soon as your application has been reviewed you'll be notified by email. We have had a lot of interest in the program so the review timeframe is taking longer than expected. I'm sorry again that you've been waiting but I really appreciate your patience in the meantime. 

Helen
Seller Community Manager, Square
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Message 84 of 123
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Re: CBD Oils and Balms - Ok with Square?

Do these increased fees apply to only CBD product or to all products sold by a business?

Message 85 of 123
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Admin

Re: CBD Oils and Balms - Ok with Square?

Hey @pupcakes! Once we approve an account for CBD, the increased fees apply to all payments processed through the account, CBD product or not.

 

If a large percentage of the products you'll be selling will contain CBD, I would recommend processing payments on two separate Square accounts - one for CBD products and one for non-CBD products.

Valentina
Community Moderator, Square
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Message 86 of 123
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Re: CBD Oils and Balms - Ok with Square?

Can we have two accounts with one company and the same info?

Message 87 of 123
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Admin

Re: CBD Oils and Balms - Ok with Square?

You absolutely can, @Chad2 - as long as the email address used to activate the second account is different from the first one. Create your other account straight from Square's homepage

Justin
Community Moderator, Square
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Message 88 of 123
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Re: CBD Oils and Balms - Ok with Square?

I recently completed the onboarding for a CBD account and I had a few questions:

 

1. I do have hemp flower products but I was not asked for COA's on them confirming they contain under 0.3% THC. I do have lab results on all of them and they are visible on my website, perhaps they accessed them that way during the review? Just want to make sure I'm in compliance on that. 

 

2. I've had a slight change to my store's return policy since I answered the initial onboarding questions. I remember one question asked for the policy. Do I need to update this somewhere with Square?

 

3. My store has not launched yet, I hope to be running within the next month or so but I just wanted to make sure my account would not be deactivated for any length of inactivity?

 

 

Message 89 of 123
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Admin

Re: CBD Oils and Balms - Ok with Square?

What's up @lu6471 - Thanks for posting !

 

Hmmm, these are great questions. I'm going to surface these to our CBD team to get you the best answers. I'll circle back here when I get an update, so be on the lookout!

 

PS - Welcome to the Community! Nice to see a new face around here 🤗 

Justin
Community Moderator, Square
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Message 90 of 123
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