Tom, my account has been setup since September 19th. I used an invitation URL to the CBD Early Program. However, I do not see anything to indicate that my store is in the CBD program. I have a physical retail store set to open next week. I have communicated to Square Support numerous times and am told I don't have an account manager so I cannot get anyone to help me.
I'm so sorry for the delay. As soon as your application has been reviewed you'll be notified by email. We have had a lot of interest in the program so the review timeframe is taking longer than expected. I'm sorry again that you've been waiting but I really appreciate your patience in the meantime.
Seller Community Manager, Square
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Hey @pupcakes! Once we approve an account for CBD, the increased fees apply to all payments processed through the account, CBD product or not.
If a large percentage of the products you'll be selling will contain CBD, I would recommend processing payments on two separate Square accounts - one for CBD products and one for non-CBD products.
I recently completed the onboarding for a CBD account and I had a few questions:
1. I do have hemp flower products but I was not asked for COA's on them confirming they contain under 0.3% THC. I do have lab results on all of them and they are visible on my website, perhaps they accessed them that way during the review? Just want to make sure I'm in compliance on that.
2. I've had a slight change to my store's return policy since I answered the initial onboarding questions. I remember one question asked for the policy. Do I need to update this somewhere with Square?
3. My store has not launched yet, I hope to be running within the next month or so but I just wanted to make sure my account would not be deactivated for any length of inactivity?
What's up @lu6471 - Thanks for posting !
Hmmm, these are great questions. I'm going to surface these to our CBD team to get you the best answers. I'll circle back here when I get an update, so be on the lookout!
PS - Welcome to the Community! Nice to see a new face around here 🤗