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Big problem with that - When a gift card is used for a portion of the payment, the tip is only calculated on the remaining balance. That is not good.
I'm having a problem now where this setting keeps changing back to quick tip from traditional receipt. Very annoying software glitch on all my kiosks.
Hope to see auto-gratuity feature added in the next update as well.
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Thank you for flagging this, @slatebleu. I went to check on this and there are a handful of other sellers who raised concern. It looks like this was the result of an intentional decision to prevent people from selecting a tip amount that is larger than the remaining balance on the gift card.
That being said, I can see how this would cause confusion and potentially result in the incorrect tip amount being added. Our Point of Sale team is looking into this issue, though I'm not able to access and share out a specific timeline for any related changes. We will circle back with any developments as they become available.
For now, I would suggest enabling the Allow Custom Amounts option in the app settings so that your customers can still include a tip based on the total of the sale for these instances.
As for the unrecognized setting changes, that does sound very strange.🤔 If you haven't had the chance already, I would suggest giving these troubleshooting tips a run-through: Square Point of Sale App Troubleshooting. Those usually resolve glitchy issues right away but if you're still noticing it after that—please let our Customer Success Team know. They'll be able to take a deeper dive.
Finally, I'd like to surface some more information regarding what you're looking for in an auto-gratuity feature. Any chance you have more details on what the ideal behavior would look like?
Thanks for your patience as we're constantly working to make improvements based on seller feedback.
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Thanks for replying, Tom!
For the gift card issue - Say someone has a check for 120$ and a gift card for 100$. The remainder they put on their card is 20$. The tip is calculated on the 20$ and not the total check amount.
I wouldn't even necessarily have this option on the check, but a glitch keeps reverting it back to a setting I don't care for. This is what's happening:
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Thanks for for taking the time to reply with all of these details, @slatebleu. 💯 I'll be sure to surface everything with our Point of Sale team. In addition, I'm moving your post to our Feature Request board so that our product specialists can easily access your feedback.
As for the settings issues, once you make a selection, it should stay that way (e.g. one setting does not trump the other nor should password requirements fluctuate). For these issues, I'm going to open up a case with our Customer Success Team for you and ask them to take a deeper dive into your account. They'll reach out to the email address that's tied to your account with any available updates.
Appreciate your continued patience!
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