Hi everyone,
I've built an integration with Square and thought it might be useful to share it here.
In a nutshell, the app listens to Square transactions and automatically sends out Google review invitations via email and SMS, as soon as a customer makes a payment and receives a receipt.
It takes a few clicks to turn on the integration. Below is how it works.
We've turned this on for a number of Square sellers and noticed 5-stars reviews coming in almost immediately and regularly.
Here is the setup if you want to turn it on for your business.
Any feedbacks or questions, please drop me a comment below.
Cheers.
hey @tin-amz the app has an option to shield negative reviews. It detects low rating inputs and redirect customers to a private feedback form rather than the public Google site. That way, you still get valuable feedback without it impacting your public Google ratings. Below is how it works (if you choose to turn on the shield option).
@SeasideStonesME thanks for the feedback.
Our automatic review showcase selects the best reviews based on the wordings. You're right that it doesn't take into account the date because we found some of the old reviews that were very well written and worthy to be selected. I am guessing it's never too late to thank a customer 🙂
Having said that, this is a simple change and I have lodged a request for the team to add. If you check back in two weeks from now, the date param should be available.
In the mean time, for those who want to pick and choose rather than using the automatic showcase, you can manually select a review of your choice and click one button to schedule it, like below.
Hi @dokidoki - negative review shield is turned on by default so you should be all set.
And yes, you can edit the review invite message by going to Setting > Edit Review Request Template, as below. We provide the default message below out of the box but please feel free to change as needed.
* Note that we automatically populate your name (Minh in this example) and your business (ABT Spark in this example) based on information on your Google Business Profile. You can still however edit these if you want to use a different names.
