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We’ve recently gone live on our site and since then our published stories aren’t showing up in the ‘stories’ collection page. In the back end/ preview they are all there and visible but on the published site it’s showing up empty with no content.
Any ideas how to fix this?
thanks
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Hi @Ofsaints, I just want to follow up on this as I've heard back from our team. In this case, the team have asked if you can now try updating anything about the posts that aren't appearing. This can be delete a letter then put it back - just any edit. Once you've done so, please try and republish it. The stories should then appearing.
If you've tried that and it still doesn't work, can you let me know?
Community Manager, Square
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Hi @Ofsaints, so sorry to hear you are running into this! Can you share a link to your website with me? I'd like to take a further look into this on my end.
Community Manager, Square
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Thanks for sharing that @Ofsaints! I just want to follow up and let you know I've escalated this to our ECOM team so they can investigate further. Once I have an update from the team, I'll be sure to follow up and let you know right away.
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Thanks Tranguyen.
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Hi @Ofsaints, I just want to follow up on this as I've heard back from our team. In this case, the team have asked if you can now try updating anything about the posts that aren't appearing. This can be delete a letter then put it back - just any edit. Once you've done so, please try and republish it. The stories should then appearing.
If you've tried that and it still doesn't work, can you let me know?
Community Manager, Square
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Hi Tranguyen,
It worked. Thank you so much. Have a wonderful day.
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