Does Square Loyalty work with the Square Appointments when customers book and pay online

[LukeNieuw]

Does Square Loyalty work with Square Appointments when customers book and pay online?

I know it will work in person with the appointments app but what about when the customer books and pays themselves online? 

Thanks!

[sayra]

Hello, @LukeNieuw.

Yes! Customers can also enroll in your Loyalty program by providing their phone number during the checkout process online. Take a look at our Square Loyalty FAQ here.

Let us know if you have any other questions. 😃

[LukeNieuw]

@sayra I have someone already in my Loyalty program book an appointment and pay online but never received their Loyalty points. The transaction is under the correct customer profile, but no points were awarded. Do I need to turn something on in Appointments so they get points when they pay online?

[sayra]

Circling back to your question, @LukeNieuw. After digging into this a bit more, I can see that Square Loyalty does allow customers to enroll in the Loyalty program by providing their phone number during the checkout flow.

However, at this time, our Appointments booking online is not integrated as to why your customer never received their loyalty points. This is a feature request that we hope to see built out in the future. In the meantime, feel free to post your request in our Ideate board for greater visibility to our product team. 

My apologies for the confusion. Let us know if you have any other questions. 

Have a good day! 😃