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How can I find customers that sign up via online enrollment?

I am funneling new customers from internet marketing campaigns to the loyalty sign-up coupon. When I look at my discount reports, it's been one month, and we haven't had a single redemption. Something isn't right here. Does anyone know how I can see who signed up via our form (link below so you know what I am referencing)? Or are loyalty coupons like these reflected elsewhere when redeemed? 

https://squareup.com/customer-programs/enroll/q7UaxABxuWwe?utm_source=postoffice

PS These are heavily trafficked marketing funnels with a lot of clicks so not having a single redemption is really unlikely. 

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Square Community Moderator

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Hey @dogtownmia,

 

Thanks for being a member of the Community.

 

To check your loyalty activity, you can access it from your Square Dashboard here.

 

Additionally, you can find the loyalty report and customer list here.

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Square Community Moderator

Best Answer

Hey @dogtownmia,

 

Thanks for being a member of the Community.

 

To check your loyalty activity, you can access it from your Square Dashboard here.

 

Additionally, you can find the loyalty report and customer list here.

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When I visit that link for the loyalty report and customer list, it takes me to an old email marketing email from last year. 

 When I visit the loyalty activity, I cannot find customers enrolling via the customer email collection link. 

I signed up using an alternate email and phone number and I see I am successfully being sent the coupon however, I cannot locate myself on any list. 

Any other suggestions where I could locate people signing up to receive this coupon?

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Square Community Moderator

@dogtownmia, I've escalated your case to our Loyalty team to see if there are any other suggestions we can offer.

 

Once we have more insight, a Community moderator will reply. Thank you for your patience.

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