What is the recommended image size for my Square Online Store banner?

[Dek]

The title of this post has been edited from the original: Square Online: Mobile view looks oddly big.

When I toggle between Desktop view & Mobile view, the banner images looks big and cropped out or cut off on the mobile. What size banner do we need? Pixel? Help. Thank You.

[isabelle]

Hey @doncuco!

What is your site URL? When you're on the computer, editing your site, are you able to view the mobile version? 

Let me know ⚡️

[vsciangula]

did anyone figure out how to fix this issue with the banner looking weird on mobile

[lotusflowerom]

This is the same issue I am having and I have resized several times.  Is there a resolve?

[_Violet]

Hi there @lotusflowerom, thank you for reaching out. Happy to point you in the right direction for further assistance with this issue regarding your Online Store images.

We suggest reaching out to the Square Online Store Support Team. They will be able to take a look at your site and settings to determine what you may need to change in order to get these images looking correctly. The Support Team will also be able to escalate this issue for further review if necessary. You can contact Support through this form.

Please let us know if you happen to have any issues contacting Support. Thank you!

[powertrio]

I am trying to add a banner to the pages and while it looks right on desktop it is cut off on the mobile site. When I adjust it to fit the mobile site it cuts off on the desktop site. How can I correct this so that it fits for both mobile and desktop?

[nika]

Hey @powertrio! Check out the suggested banner size on this thread. It should help with the sizing issues all around!

[amandahope10]

Did you ever have any luck fixing this issue?  I'm currently dealing with the same thing.  I tried resizing my banner to the size suggested earlier in the thread and it still gets cut off in the mobile view. 

[Joe]

Hi there, @amandahope10 - thanks for checking in here. So sorry to hear about the sustained trouble with your banner on your Online Store. If you are continuing to experience issues after exhausting the troubleshooting above, we would recommend reaching out to our Support Team for further troubleshooting.

[FairTradeShop]

Is there a way to fix your Square main banner to have the height of the banner box scale dynamically?  The answer I'm seeing you throw to everyone is to use a 1000h x 2000w pixel ratio but that only completely shows the banner image in mobile.  If the customer is on a desktop the banner has a fixed height that severely crops the image to maybe a third of its 1000 px height on a standard computer window.

I'm looking for dynamic scaling like images in the "text and image" sections but with the image fully expanding its width to the edges of the screen like the main banner.

[Alex_]

Hi @FairTradeShop,

For this question, we recommend contacting our Weebly Team directly. They will be your best resource in getting this inquiry addressed. Also, having a specialist that can look into the specifics of your account will be highly beneficial.

Check out ways on how to get in contact with them by visiting here.

[buffalogal]

Getting Weebly support is IMPOSSIBLE.  Even with the "Support Specialist" it does NOT recognize words like "Weebly help" "Weebly web builder" "Weebly support"

I am converting 4 websites from Yahoo Site Builder and am finding the LACK of support for the Weebly product annoying. I am spending WAY too much time trying to figure out how to get to a live Weebly tech support person.

[Krussell]

Did you ever find a solution to this issue? I have used the 1000h x 2000w pixel ratio but that only completely shows the banner image in mobile.  If the customer is on a desktop the banner has a fixed height that severely crops the image to maybe a third of its 1000 px height on a standard computer window.

I'm looking for dynamic scaling like images in the "text and image" sections but with the image fully expanding its width to the edges of the screen like the main banner.

[davetips]

I get the opposite-- great in Mobile, zoomed to only 1/3 showing in Desktop??? (I am new and trying to build my website-- or should I change to Wix??)

[CraftySoul]

id you ever figure this out? Having the same issue!

[davetips]

I finally got hold of a Customer "Success" person who said-- "The picture is going to be like that, and there's no way around this currently. I have submitted a case to have them look at this. "

This "company" is a JOKE!  I'm trying to run a business.

Was Weebly always bad? ...or has Square just ruined it?

[buffalogal]

Getting Weebly support is IMPOSSIBLE.  Even with the "Support Specialist" it does NOT recognize words like "Weebly help" "Weebly web builder" "Weebly support"

I am converting 4 websites from Yahoo Site Builder and am finding the LACK of support for the Weebly product annoying. I am spending WAY too much time trying to figure out how to get to a live Weebly tech support person.3

But thanks for your response. Not what I wanted to hear but an answer none the less.

[Joe]

Hi there, @CraftySoul - thanks for reaching out to us here on the Seller Community.

Since no one bounced back here on this thread to share where they landed in terms of a resolution, we would recommend flagging this over to our Support Team directly for troubleshooting. They can make sure this gets solved for you.

[commonbasix]

Is it possible to upload video for Banner?

[Kassi_]

Hey there, @commonbasix - 

Unfortunately, adding a video to your Online Store banner would be a Feature Request. As of now, only images are supported. 

Thank you for reaching out with this feedback, so I can pass it along to our Development Team. 

[Everybodys]

Dear Square Community Support,

I am having the same issue as others (banner image resizes and is cut off). I have provided a 2000x1000 Banner image with settings seen in the first screenshot here.

The image is cut off on a maximized browser window (1920x1080 display resolution) as seen in the second screenshot here.

By the look of it, this is not working as intended . Perhaps it is a bug. Can someone please confirm that it has been sent to the dev team?

Regards,
Peter Kennedy

Everybody's Whole Foods

[ashc]

Before I weigh in here, I'm going to lean on some of our Super Sellers to see if they have any suggestions 🌟 

@alexandriak @AmyB1 @bagelboss @dasap1234 @DaveMellow @Dbw2048 @Donnie-M @GoGoGuest @Goldneye @GourmetOnWheels @HC_Charlie @homeprogreen @JamesSandbar @jjgard @JupiterGames @LocavoreStore @londontea @MAXSDELI @pessosices @pieous @porktaco @ryanwanner @sugarlab