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Ive recently purchsed a plan and custom domain, i can not get my website to work now.
ive waited the 24 hours, it keeps telling me to check the DNS settings, and verify them, i got the domain with square?
it says the website had been published to the new website on my dashbord, but says its disconnected on the domain tab??
can anyone help?
I need to get my buisness back up and running
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Hi @CaitieB,
Thanks for writing in and welcome to our community 🙂 👋
It might be worth checking your DNS settings in your dashboard to ensure they're set up correctly. Here's how:
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Log in to your Square Online Overview page, go to Website > Domains.
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Under the domain you want to work with, select Edit.
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Under DNS Records, select Add DNS record to add new ones, or Edit by an existing DNS record to edit or delete it.
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Modify your DNS records as necessary and select Save when finished.
The first record should be:
Type: A
Hostname: @
Value: 199.34.228.164
TTL: 1hr
The second should be:
Type: A
Hostname: www
Value: 199.34.228.164
TTL: 1hr
If you're still having trouble with your DNS after going through these steps, please give our team a call on 1800 760 137, so we can take a closer look at your settings. Our lines are open Monday-Friday, 9am-5pm AEST.
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