Sale Attributed To

[mysticmoon]

Hello! As a salon and spa owner trying to use Square Appointments to check out or guests, we are not able to have sales attributed to our staff - AT ALL!!! When our front desk checks out a guest and does select the correct service provider for the service given, the sale on the report shows "unattributed sale" despite selecting the correct service provider. Square has been no help! Each team member has been assigned their 4 digit code. Please help! We are considering switching services because we are unable to figure this out. 

[JJ_]

Hey there @mysticmoon 

Thank you for allowing us to help here in the Seller Community. Quick couple of questions, do you have Passcodes on? This can be found on More > Settings > Security > Passcodes. And is this happening with every sale and every employee?

For more context for Sales to be attributed, your employees would need to enter their four-digit passcode before every sale. 

Will wait for your answers and hopefully I or another Community Moderator or Seller will be able to assist.