no show protection

Rochelleellen · ‎03-03-2023

I have no show protection toggled off and it is still asking my clients to enter a credit card. How do I remove this? I do not want clients to be required to enter a credit card when booking.

DLRosenberg · ‎03-06-2023

from your online dashboard:

Appointments > settings > Payments & Cancellations

make sure the require a card on file to book online is toggled off

Dina
Co-Owner Amityville Apothecary
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Rochelleellen · ‎03-09-2023

I have done that and it still requires it...

MayaP · ‎03-11-2023

Hey there @Rochelleellen thanks for the follow-up, that is strange that it keeps happening. Can you please reach out to Square Appointments so they can investigate this further and file a ticket if needed? We will need your account information and to impersonate your Dashboard to get a better idea of what is happening. To protect your account security we cannot do that through this platform. You can reach Customer Support at 1-855-700-6000 squ.re/contactsqsupport. Thank you!