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Dohbagels

Anyone having trouble adjusting closing time? I’m getting 10-12 square capital repayment emails?

 

also my square pos is collecting customer profiles even tough we don’t want to collect any of their info.

Message 1 of 7
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Admin

Re: Anyone having trouble adjusting closing time? I’m getting 10-12 square capital repayment emails?

Hey @Dohbagels!

 

Thanks for posting in the Seller Community. 

 

To set a close of day time:

  1. Visit Deposits > Settings in your online Square Dashboard.
  2. Under Deposit Schedule, click a day of the week from the table.
  3. Select a Close of Day time. It’s recommended you set your close of day one hour after your actual closing time to provide a window for last minute sales.
  4. Confirm your Deposit Speed.
  5. Click Save.

Are you referring to the Customers automatically added to your Reachable Customers group? If so, they will be added when a customer meets these 3 criteria: 

  • Visits your business at least once in the last 12 months
  • Pays with a credit or debit card
  • Elects to receive a digital receipt via email

As far as your Square Capital question goes, I would give us a call. We cannot discuss account specifics on here, but we have a Phone Support team dedicated to supporting Square Capital. Let me know if you have any questions about this information. 

Message 2 of 7
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Dohbagels

Re: Anyone having trouble adjusting closing time? I’m getting 10-12 square capital repayment emails?

Still does not work. 

Message 3 of 7
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Dohbagels

Re: Anyone having trouble adjusting closing time? I’m getting 10-12 square capital repayment emails?

Does not work 

5082EAE5-68A4-4121-8349-9602F5AE3862.png

 

Message 4 of 7
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Admin

Re: Anyone having trouble adjusting closing time? I’m getting 10-12 square capital repayment emails?

Hey @Dohbagels.

 

What happens when you click save? 

Message 5 of 7
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Dohbagels

Re: Anyone having trouble adjusting closing time? I’m getting 10-12 square capital repayment emails?

Nothing. Also my email is [Personal Information Redacted]. 

but I’m getting emails at [Personal Information Redacted]

Message 6 of 7
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Admin

Re: Anyone having trouble adjusting closing time? I’m getting 10-12 square capital repayment emails?

Okay @Dohbagels, if you'd like your email changed, please give us a call. That way they can look into the close of day issue too. 

 

 

Message 7 of 7
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