There are hundreds of factors that go into determining whether you are offered additional loans. Processing more money certainly helps, but it is not the only factor.
Even if all of your metrics look great - increased customer traffic, increased transaction size, no chargebacks or disputes, good mix of returning and new customers, etc. - the exact amounts by which these numbers need to improve to get a new loan is really impossible for anyone to say. The benchmarks are continually changing based on market conditions, how much capital Square has available to loan out at that time, etc.
Unfortunately the generic advice of “just keep processing”, while infuriating to hear, is really the best anybody can say. The computer algorithm is constantly checking everybody’s accounts to see if they qualify for a new loan and will let you know as soon as you do qualify.
To be blunt, it is simply not worth Square’s time to sit down and individually go through every request for a loan. They have many millions of customers and have set up the capital algorithm to avoid just such labor. Personal review by a Square agent is unlikely to give a different result, because if the account meets sufficient benchmarks to offer a loan, the algorithm most likely would’ve offered one already.
