x

Square Debit purchase showing the wrong business name

Hey there, recently set up my square checking account and debit card.
I work occasionally at a small business, who's business name is "The Green K9", when i use my card, the transaction shows up a "Greenbrier Kennel" which is a completely different business a few miles away. The owner of the K9 was upset to say the least, that the square transaction shows up as a competitors business name on the transaction. Any thoughts on how to contact square to get this resolved. 
Regards,
Eric

198 Views
Message 1 of 3
Report
2 REPLIES 2

HI, you can try to contact Customer Support with this link.  Monday to Friday, 6:00am-6:00pm PST.

 

Contact Customer Support

https://squareup.com/help/us/en/contact?panel=FAB456B04971&skip_unit_select=true

 

You will get a few options to contact, click Call Us, a new browser window will open with phone number and customer code.

 

You must be logged into your account and is best on a laptop or desktop.  Phone app sometimes displays unavailable at times.

Hope this helps.
TERRI
149 Views
Message 2 of 3
Report

Thank you. It appears to have corrected both transactions overnight!

reguards

eric

143 Views
Message 3 of 3
Report