Something has changed in the last week (perhaps a new update) with order notifications for online orders on our POS (iPad).
Before we would get a "ding" sound on the iPad, a blue box would pop up on the screen, and the ticket would automatically print on our receipt printer.
We now no longer get any "ding" notification on the screen w/popup to notify our staff that an online order has come in. It does still print a ticket automatically, however if we are busy serving in-store customers our staff does not always notice the new ticket printed. Customers are showing up to pickup orders and we are not aware that an order had even come in.
Yes we have checked all the settings, and we have everything enabled correctly. We went back and checked the last update, and it does appear that this issue was in conjunction with a new Square update that was released in the past week (or so).
Is anyone else having this issue, and is there a way to get notifications back like we used to have? The only way we now know that a new order has come in is if we check the orders tab on the POS system every few minutes.
