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order updated on another device

When we mark an order as picked up in the point of sale app, we get the error "order updated on another device," but we do not consciously have the orders open anywhere else. Have any of you gotten that error? How did you solve it? It does not seem to affect the processing of the orders. It is just a bit odd.

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Square Community Moderator

Re: order updated on another device

Hey @KKD-

 

Thanks for posting in the Seller Community. We're unfamiliar with this error message.

 

When you have no pending payments, please delete and reinstall the POS app. If you continue to experience this issue, please give us a call so we can file a ticket with our Engineering Team if need be. Sorry about this! 

Isabelle
Community Moderator, Square
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