Online Store: Why does my site show as 'not secure'?

[superchunk]

I recently switched over to the new online store powered by Weebly. It was working fine, until I upgraded and added a custom domain (my website is hosted by Wix). The link works, but it is NOT SECURE and it has caused all of my products to state, "not accepting payments at this time." I tried switching back to the domain that Square automatically assigned to our Weebly store, but I cannot find an option that lets me do that. It says SSL is automatic, to give it some time and it will override, but it's been about 10 hours since I switched domains, and it is  still not working

[dazedandconfuse]

I have transferred my domain to weebly and the dns settings are correct and are confirmed to be pointed to you, but I keep getting this message and am unable to publish my site. 'Update your DNS settings to use your custom domain for this site. Update DNS Settings :

[nika]

Hey @dazedandconfuse- I moved your post here so that you're able to see @Isabelle_'s Best Answer regarding this DNS issue.

Check it out and let us know if any other questions come up.

[imanivkc]

I'm having the same problem but I'm unsure where to go to update the ip address. I bought my website through this website and it's telling me I have to change the DNS. Any help would be great! 

[Joe]

Hi there, @imanivkc 👋 Thanks for letting us know! So sorry for the trouble. Are you receiving any specific instructions or error message concerning your DNS settings for your website? Feel free to add a screenshot or copy and text here if need be.

We will do our best to troubleshoot!

[DHill]

Hello, 

I had a customer inform me over the holiday weekend that my site shows that it is unsecured. I ended up taking her order over the phone. But now concerned, for my current customers and the ones I might be losing because of the unsecured notice that pops up in the tool bar. What can I do to resolve this? And I am not very computer tech savvy, so please be slow and gentle. 

[Joe]

Hi there, @DHill - thanks for reaching out to us here. So sorry to hear about the trouble here! Were any of the troubleshooting steps above able to resolve this for you? If not, we would recommend you reach out to our Support Team whenever possible - they can take a deep dive with you. 

[DHill]

Thank you for resolving. 

[A1gearllc]

Same issue here

[BernadetteA]

Hi @A1gearllc Have you tried the troubleshooting steps listed in the Best Answer above? Can you let us know the domain name? We can try to take a look as well. 

[bafranco1]

Hi,

I just connected a personal domain name with my new Square online store, which I just published. When I visit my website it says it's not secure. Is this because I'm using the personal plan? Do I need to upgrade to the Professional plan? My website is www.mauinata.com.

Thank you for your help!

[bafranco1]

Seems to be working now! Thank you!

[Joe]

Hi there, @bafranco1 👋 Thanks for reaching out to us here on the Seller Community! Happy to have you join us.

Glad you got this one solved! Strange, indeed. Please keep us updated if anything goes awry, and we will step in to assist! Until then, happy selling!

Cheers!

[samanthor]

I recently transferred my domain to Square and I have lost my https setting. I understood that SSL was included with my online store. I do not know how to fix this, on some browsers my customers are being warned that they should not enter the store! I did edit the DNS settings, and it has been more than 48 hours (4 days). I found an old thread on this, and it was suggested to contact weekly support, but the links just take me to square support topics and can't report this issue anywhere. Can anyone help?

[GingersGems]

It is finally working now... started the transfer a week ago.  But I'm getting a security error message now. Can you help with that?

[GingersGems]

domain is www.shopgingersgems.com

[AshleyK]

@GingersGems I can try! What is the security error message? Do you have a screenshot of it by chance?

[GingersGems]

site is not secure  

[isabelle]

Hi @GingersGems-

Thanks for posting in the Seller Community.

How long ago did you update your domain? If you take a look in this thread, you'll see that any change to the DNS settings can take 24-48 hours to update on the backend. Please feel free to reply back in this thread if the issue is not resolved in 24-48 hours.

Thanks! ✨

[GingersGems]

I transferred the Domain a week ago today.  I updated the DNS this week... a couple days ago.  I'll give it another day and see if it corrects itself.

[GingersGems]

I'm still seeing the error messages.  Also We’re not taking orders just yet. Check back soon.  I started this process over a week ago!

[GingersGems]

Please help.  My site is still not secure and has this message:  We’re not taking orders just yet. Check back soon.