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How to Sell Online and Allow for Pickup Orders

This post was updated by a community moderator on April 20, 2020 to reflect app improvements and feature enhancements.

 

Hello Seller Community,

 

As news changes by the minute, I see the new reality of social distancing changing my corner of the world. Our team also heard from a few restaurant owners within the Seller Community across the country and we wanted to offer some solutions that can help you find new ways to reach your customers.

 

If your restaurant faces reduced foot traffic or if your local government instructed you to pause operations, our Square Online Store can help you continue with orders by enabling curbside pickup and local delivery.

 

How it works:

  1. Your existing Item Library automatically imports into your Square Online Store.
  2. Customer orders made via Square Online Store connect directly with your Square Point of Sale system.
  3. You won’t have to change your current process and can go forward with accepting online orders quickly.

 

If you haven't tried Square Online Store, check out this video for a comprehensive setup guide. Store owners and similar businesses should check out our tutorial for retailers instead.

 

For more specifics on enabling these features, have a look at these resources:

As we come together to face these challenges, I continue to be inspired by my friends, family, and my favorite local businesses. If any other sellers have questions or insight on what's worked well so far — please weigh in below.

 

Hope this helps you navigate through the days ahead, and we'll certainly keep you updated as we're able to remove obstacles!

Tom
Seller Community Manager, Square
Find step-by-step help in our Support Center
Message 1 of 103
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Re: How to Sell Online and Allow for Pickup Orders

How do these changes affect those of us using the Weebly store (that I just paid for yesterday...)

Message 2 of 103
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Admin

Re: How to Sell Online and Allow for Pickup Orders

This does apply to you, @MvilleSoapworks; all the features mentioned above should be available to you.

Adam
Community Moderator, Square
Sign in and click Mark as Best Answer if my reply answers your question.
Message 3 of 103
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Re: How to Sell Online and Allow for Pickup Orders

Thanks, @adamsmasher, I think I was being too impatient and it wasn't showing for me yet. I appreciate everything Square is doing to help us right now. 

Message 4 of 103
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Re: How to Sell Online and Allow for Pickup Orders

The video shows a dashboard completely different than what we have!

We use Square for restaurants and the instructions of how to build the online store does not match

Message 5 of 103
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Re: How to Sell Online and Allow for Pickup Orders

Thanks for your comment, @DiSophiapizza! It looks like your website isn't a Square Online Store and was built using a different web host. The instructions and video above only apply for websites built through us. If you click the "Online Store" link in your Square Dashboard, that will take you to the dashboard that matches what you see.

Adam
Community Moderator, Square
Sign in and click Mark as Best Answer if my reply answers your question.
Message 6 of 103
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Re: How to Sell Online and Allow for Pickup Orders

No. It does not match. Not sure why. I'm on the Square dashboard and all screens are different.

I'm not using any other editor

Message 7 of 103
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Admin

Re: How to Sell Online and Allow for Pickup Orders

Make sure you are on your Square Online Store Dashboard; click the "online store" link in your Square Dashboard, and then once that loads for you go to Settings > Pickup.

Adam
Community Moderator, Square
Sign in and click Mark as Best Answer if my reply answers your question.
Message 8 of 103
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Re: How to Sell Online and Allow for Pickup Orders

I'm Having the same trouble as above my dashboard looks totally different and I'm in square online dashboard?? I would like to add the curb side pick up option 

Message 9 of 103
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Re: How to Sell Online and Allow for Pickup Orders

Makes it sound like there will be an eventually be a charge (after this season) for the curbside and local drop off functionality- if that is true what will it be?  @Tom 

Message 10 of 103
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