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I need to know how to void a shipment, the shipping label has already been created so the status shows as complete but I have no way to void the item. Can someone please help me I need to void two items ASAP.
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1 REPLY 1
First navigate to your Online Store dashboard and click Orders. Click on the order in question to open the Order Details page. You should then see a refund option in the top right corner. You can check/uncheck the items you need to refund before submitting.
The shipping label will automatically refund as credit to your Shippo account if the label is not scanned within 2 weeks. If you setup a UPS account through Square then the label will not be billed to you if it is not scanned and shipped through their system.
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