Online Store: Why does my site show as 'not secure'?

[superchunk]

I recently switched over to the new online store powered by Weebly. It was working fine, until I upgraded and added a custom domain (my website is hosted by Wix). The link works, but it is NOT SECURE and it has caused all of my products to state, "not accepting payments at this time." I tried switching back to the domain that Square automatically assigned to our Weebly store, but I cannot find an option that lets me do that. It says SSL is automatic, to give it some time and it will override, but it's been about 10 hours since I switched domains, and it is  still not working

[Lisepomeroy]

I successfully set up a square online website using the free square.site domain.
I transferred my old domain from bluehost to Square. (After deleting my Wordpress site.)

I followed all the steps and received an email saying “your domain has been successfully transferred”. 
I expected that the result would be that when I used my old xxxx.com address that it would show my new square site. It doesn’t. I just get a directory for my old site. 
I must have done something wrong or skipped a step, but I can’t figure it out. 

[Lisepomeroy]

The domain I transferred to square is Lisepomeroy.com 

my square online site is Lisepomeroy.square.site 

[isabelle]

Hey @Lisepomeroy ! ✨

Welcome to the Seller Community! 🤓

Yes, the good news is that your Square site is up and running:

It sounds like you may need to adjust where your previous URL/domain is pointing to. Did you follow these instructions carefully? ✨Let me know!

[Lisepomeroy]

Isabella, 

Thank you for your response. 

Because I “transferred” my domain to Square, I didn’t think I still had to “connect”.
Did I miss a step?   
Lise

[isabelle]

Hey @Lisepomeroy!

I'm sorry! I misunderstood you. Did you follow all of the steps in this article? Did you go to Website > General Settings and use the customize button to change the site address to your domain? 

Just to understand the end goal here - you want to ensure that your previous URL points to your current URL/site? 

[Lisepomeroy]

Yes. I did follow those instructions and received this email as mentioned in my first post. 

[Lisepomeroy]

And yes, I want Lisepomeroy.com to be to be the web address for my site. 
Lise

[Lisepomeroy]

Okay, 

when I go to website/general settings and click on customize, I get this selection. 

I have already transferred my domain to square so I don’t see how these options apply. Is this considered a custom domain. Do I need a paid plan to do this?

Lise

[BernadetteA]

Hi @Lisepomeroy It looks like you were able to successfully link your domain to your site and publish. I see what you mean by the wording being confusing, though. Were you able to connect it from this page in your screenshot? 

[Lisepomeroy]

I didn’t realize that using an existing domain that I had paid to transfer and maintain on square was considered a “custom” domain. That meant I had to pay to upgrade from the free plan. 🤔

It definitely was not pointed out to me that I needed to do that. I struggled with trying everything. Even the customer support person seemed to give up on me. 

[Tak]

Hi I'm having a same issue.  I'm at overseas and checked my website says it's not secure.. Some of thumbnails for my online site are flicking..  Can you fix it as soon as possible?  Thank you.

[AshleyK]

@Tak thanks for taking the time to work on this with me. Have you been able to try any of Isabelle's troubleshooting steps in her best answer? Please let me know if any of them changed the security status on your site. Thank you!

[Tak]

Thanks Ashley, it's been resolved!!

[Pills]

Having some ssl issues, not secure/ this store is not yet accepting payments on iMac. but somehow its working on iPad. Please help, frustrating

[Goldneye]

HI, you can try to contact Customer Support with this link.   This issue does appear at times.

Contact Customer Support

https://squareup.com/help/us/en/contact?panel=FAB456B04971&skip_unit_select=true

You will get a few options to contact, click Call Us, a new browser window will open with phone number and customer code.

You must be logged into your account and is best on a laptop or desktop.  Phone app sometimes displays unavailable at times.

[Valentina]

Thanks @Goldneye!

Hi @Pills + welcome to the Seller Community 👋

Please note that phone support is available between Monday and Friday.

In the meantime, this article explains how SSL works, and this thread should shine a light as well.

[Pills]

Thanks for the help, @Goldneye as well. One call, 5 minutes, fixed!

Cheers

[kenn_500]

My website loudandrowdyfireworks.com isnt showing as being secured what do i need to do to fix that? I bought my domain thru Wix.

Thanks 

[ChloeMeCandles]

Mine also. Domain hosted by GoDaddy.

[ashc]

Hi @kenn_500 and @ChloeMeCandles,

I moved your post to an existing thread that goes over this issue.

Check out the Best Answer above for details. 

In the future, don't hesitate to search your question first here or on the Support Center for your quickest answer too!

[kenn_500]

Im still not getting anywhere with ssl. Got anymore advice? I tried the things that the other threads have said to do.