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I noticed today that when a customer pays with cash, and I click the denomination to give them the change, there is a longer than normal time before the "appoved" screen comes on and the cash drawer opens. Normally, the cash drawer opens almost instantly. I noticed this happening once before, a few weeks ago, and it was a couple days before everything went down in the system wide outage. Anyone else having the same issue with a longer delay on cash transactions?
Hello @danbosworth !
Is this a common occurrence? Or has it only happened twice, once a few weeks ago and again on Wednesday?
This could mean many things, like a temporary internet issue or that the app you are using is outdated.
I'm happy to send troubleshooting steps, but I need to learn a little bit more about your current setup.
Are you using a piece of Square hardware? If so, what are you using? What other pieces of equipment are currently a part of your setup?
Let me know so I can better assist!
Thank you.
Community Moderator, Square
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