How to cancel my Online subscription and get a refund?

[LisaFlynnArt]

I purchased the Professional Site Plan late October with the intention of listing my items in an on-line store.  I have since changed direction and never set up the store.  Is it possible to cancel and refund?  I still want/need my Square account, not the on-line marketplace.  

[isabelle · Accepted solution]

Hey @parrot88! 🐦

If you want to downgrade your Square Online subscription or get a refund, you'll have to give our Support Team a call. 

[JustinC]

Hey @ayanahjo - you'll have to contact our Ecom Team so they can cancel your paid online store subscription.

[Sha1]

How do I cancel my weebly subscription and get a refund?

[Joe]

Hi @Sha1 - thanks for reaching out to us here on the Seller Community.

I've gone ahead and merged your post into an existing thread of Sellers who were also looking for information regarding cancelling Weebly services. Take a look at this Best Answer from Isabelle for more information.

[Sylma8077]

I need to cancel my weebly account and I can’t  find where to do it. This page is not what I was expecting. 

[ashc]

Hi @Sylma8077 and welcome to the Community.

I moved your post to a thread where this question has been answered already.

Check out the Best Answer above for details. 

In the future, don't hesitate to search your question first here or on the Support Center for your quickest answer too!

[barrio916]

How do I cancel my website subscription?  I thought I had done so and it just renewed. This is through Weebly. 

[isabelle]

Hey @barrio916!

Please send me a private message with your URL and I can look into this for you. Thanks! 

Alternatively, at 6am PST, you can give our Support Team a call. We have phone support for active Square sellers. Our number is (855) 700-6000 - but you'll also need your customer code. You'll find your customer code once you login here. They can assist with Weebly inquiries. 

[KATJewellry]

I was billed $12 for the first month which was to be FREE AND $16 as well to have custom website but I didn't think both charges were right.  Who helps resolve this and if not resolvable where do I cancel and get a refund? 

[ashc]

Hey @KATJewellry and welcome to the Community.

I moved your post to a thread where this question has been answered already.

Check out the Best Answer above for details. 

In the future, don't hesitate to search your question first here or on the Support Center for your quickest answer too! The Seller Community is intended for seller to seller conversations so we don't have access to your account here to take those actions.

[newseason]

yea there isn't anyone to call

[_ari_]

So I basically paid $16 to have my website. Is their any way to discontinue the subscription without deleting my website. I just haven't gotten any sales in and I don't wan't to continue to pay for it if I am not getting any sales in.  

[isabelle]

Hey @_ari_!

Please take a look at my best answer in this thread. I hope this helps! Let me know if you have any additional questions. 

[LadySong]

This reply was created from merging an existing thread: Return to free online store

I haven’t found that the level of service I signed up for is worth the money but I can’t find out where to return to a free account. Instructions say to change my service level in my iTunes account.  I don’t have an iTunes account.  Where the heck do I go to make that change. They keep charging me each month and it’s getting really annoying.

[Valentina]

If you get in touch with our Support team, they'll be able to give you a hand with this, @LadySong. You'll want to log into your Square account first, then head to this page to reach out.

[LadySong]

Thank you. I’ll try that.

[viridis]

Hi there, I paid for a subscription to square for retail and the website last night. I canceled it an hour or so later because I realized it's not quite what I am looking for. I can't find anywhere to ask for a refund. I would love some help!

Thanks

Jade

[JustinC]

Hi @viridis - refunds are processed by our CS Team. Reach out during normal biz hours to discuss refund options. 

[Fepow]

How do I get a refund? Have had my site through weebly for a few weeks and I'm not satisfied with the features. I just canceled my subscription and I'm looking to apply the 30-day money back guarantee. Thanks! 

[ashc]

Hi @Fepow and welcome to the Community.

I moved your post to a thread where this question has been answered already.

Check out the Best Answer above for details. 

In the future, don't hesitate to search your question first here or on the Support Center for your quickest answer too!

[md8008]

Hi,

I would like to downgrade Performance to Professional. What do I need to do?

Kind regards

[Goldneye]

HI, hopefully this Square Support page will help.

https://squareup.com/help/us/en/article/7058-manage-your-online-store-subscription