Anyone else have chip readers break often?

[Jsa322]

We use square at my pizza shop 20 times or so a day. I have 5 chip readers spread out amongst my delivery drivers. For the 4th or 5th time I have a reader that will let you insert a chip and refuse to read it. This has happened multiple times already... and square has been great about returning them under warranty. This is this keeps happening. I’ve another one that’s not 2 months old having this issue. I’m Afraid at some point square will tell me it’s my problem. Are we doing something wrong? Thanks 

[nika]

Hi @Jsa322- I'm glad to hear that our team has been accommodating when it comes to warranties. But your readers shouldn't be fizzing out that often. 🤔

These are the troubleshooting steps we always recommend for Contactless and Chip readers. Also- if the readers are being lugged around from place to place they can take a beating. I'd make sure that your delivery drivers are using extra care when they take them along!