CUSTOMER DATABASE, ASSOCIATED FIELDS

[PGW]

WHEN TYPING IN THE SEARCH BOX, RESULTS DO NOT ALWAYS PULL THE ASSOCIATED CUSTOMER.  SOMETIMES IT DOESN'T EVEN PULL THE EXACT CUSTOMER.  THE NAMES ARE EXACT MATCHES WITH TEXT AND SPACING BECAUSE THEY WERE CREATED FROM A COPY AND PASTE.

WE SOMETIMES HAVE TO DOUBLE AND TRIPLE CHECK BECAUSE WE HAVE TO VERIFY THAT THE CUSTOMER IS NOT ACTUALLY THERE. REFRESHING DOESN'T HELP, LOGIN AS DIFFERENT USERS, DIFFERENCT COMPUTERS, NOTHING.

[Ria]

Hi @PGW - Welcome to The Seller Community, it's always nice to see a new face 😊

Great Observation, although this sounds very frustrating. 

The best and fastest way to resolve this would be to reach out to our phone support advocates who can escalate your issue to our engineers in real time to quickly get this issue resolved.

Due to the public nature of The Seller Community we are unable to access specific account details through The Community. For assistance with your account, Feel free to send send a message using this contact form. Our support team will be happy to assist in resolving the matter on your account. 

Phone support is available Monday - Friday 6 AM - 6 PM PST. The telephone number is (855)700-6000.

I hope this helps. 

As always, feel free to stop by The Community with question, concerns and even feature requests. We are more than happy to assist. ✨