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Disconnection Issues

Square continues to disconnect the reader and our usb printer with every credit card purchase. Every time we make a sale on the square stand, we have to exit out of the square app and then press the app to let everything reconnect. And when the customer goes to sign on the screen, it tends to reload everything again, which causes confusion for the guest because of all the pop ups that appear. Our software is up to date and everything is connected properly. We have used square for years, and this is a recent issue.

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Admin

Hi @superchunk. I'm really sorry to hear that you're going through those issues. That's really frustrating. Have you tried these troubleshooting steps? They typically help get everything back up and running the way they should.

 

But if you're still having problems after going through the troubleshooting, give our CS team a call and they can go through some additional steps with you.

Bea_
Beta Community Manager, Square
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