HI, the Community Board is the seller to seller community, with individual people attempting to help.
You can try to contact Customer Support with this link. Monday to Friday, 6:00am-6:00pm PST.
Contact Customer Support
https://squareup.com/help/us/en/contact?panel=FAB456B04971&skip_unit_select=true
You will get a few options to contact, click Call Us, a new browser window will open with phone number and customer code.
You must be logged into your account and is best on a laptop or desktop. Phone app sometimes displays unavailable at times.
Hope This Helps!
TERRI
