How to cancel a refund

[ChelseaNicolTay]

I’m new to square and it asked to show me how to refund a payment I followed through and now it is refunding when I thought it was just a tutorial. Help!! How do I cancel wheat I’ve done

[Chad]

@ChelseaNicolTay oh no! I'm sorry to hear about this. 

Currently we do not have the ability to cancel a refund on the app. Our Customer Success Team can sometimes cancel a refund if you give us a call right after you hit refund. Even then it's a maybe. 

Typically you will have to reprocess the transaction with the customer. 

If you still have questions please feel free to reach out! 

[Littlemooselodg]

So I have read all of the suggestions what number do I call to get them to stop the refund from processing?

[JustinC]

@Littlemooselodg - You can reach Support through this link : squ.re/contact

Keep in mind, you'll need a customer code to reach an advocate. To find yours, go through the flow of trying to find your issue. If you click More > I Don't See My Issue, you'll see it generate on your screen.