- Subscribe to RSS Feed
- Mark Thread as New
- Mark Thread as Read
- Float this Thread for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
I have a POS System - my customer display stopped acknowledging card payments
I have a POS System - my customer display stopped acknowledging that a card has been either placed in the chip reader or swiped. The display is still showing the transaction and allowing the customer to sign, asking which type of receipt.. it just will not take a charge .
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report
I assume you are talking about the Square Register. https://squareup.com/us/en/hardware/register
if so you should contact Square support and they can help troubleshoot it.
You'll need your customer code to call. Follow the instructions below on how to get it.
https://squareup.com/help/contact
Click “More”
Click "I don't see my issue"
Click "Call Support"
Write down your Customer Code
Call 1 855 700 6000
Depending on your specific account, you might not have phone support available, or you might have limited hours of support. If your account doesn't have phone support, Email is the only way to communicate so that there is proper documentation of the conversations.