Message can't be sent Before you can send a message, we need to verify you

[Discoveryshop]

I am receiving a message Message can't be sent Before you can send a message, we need to verify you. 

When I click it it goes to my main dashboard.  How do I fix this?

Been an account owner for over a year and this is the first time I have had this happen.

[Ellie_]

Hi there @Discoveryshop,

We're sorry to hear this is happening! Are you able to confirm the device you are using? Also, are you able to include a screenshot of that error occurring? 

Also, welcome to the Seller Community!