My transfer was sent to a closed bank account, what do I do?

[Gegil]

 [This post was updated by moderator in 2019 to reflect a name change - deposits are now called transfers.]

My bank account got hacked and had to close it down. Square told me that if my bank account was closed. That they would contact me and resend it to my new account.  That never happened. I stumbled upon the sizable amount because I never saw it transferred into my bank!

Now I'm having to re-contact and redo all my information with Square again! It's been a month and the money has not been deposited. Not good business. What do I do? I keep emailing square and they keep giving me excuses. Is there a phone number I can call? Cant seem seem to find that anywhere.

[VanKalkerFarms]

@colapgl, To get your customer code:

https://squareup.com/help/contact

Click "Other"

Click "I don't see my issue"

Click "Call Support"

Write down your Customer Code

Call 1 (855) 700-6000

you can not undo a refund.  The only way to recharge the customer would be to run the card again.

[colapgl]

Thank you!

[colapgl]

Thanks Helen. All resolved 

[Ajvmoore]

A deposit was made to the wrong account. What do i do to get the money deposited to the correct account? Help!

[katieand]

Hi @Ajvmoore - Sorry to hear about this! Check out @Chad's best answer on page one of this thread for steps to fix this.

You can also contact our team by phone to learn more. 

[Mrzwalker]

This reply created from merging an existing thread: "How long does it take to get missing payments?" The author has been notified via email.

I had a closed account on my deposits.. how do I get my money? The bank has verified that no money has posted with them.

[Zokinglair]

 This reply was created from merging an existing thread: How do I get back funds

How do get back funds from account that I closed?

[Helen]

@Zokinglair I'm adding your post to this thread which explains the next steps for you to take if your deposit was sent to a closed bank account.

Please call our Cusotmer Success team directly if you have questions about your deposit so we can help. 

[Josewilliams569]

Did u ever get the money from the closed account or the situation handled and if so how long I had a deposit into my closed account but the bank tells me that the money is going to cause the bank to reopen so they take the money I owe and give me the rest

[KeepItPhresh]

Will the loan money be deposited to the new account number I entered because it was sent to my old account and my wife closed it

[ashc]

Hi @KeepItPhresh and welcome to the Seller Community!

We moved your post here so you can see the information about what happens when funds are sent to a closed bank account.

The best answer on page 1 should give you everything you need to know!

Hope this clears things up. 

[Mfanara]

So, I had my new account verified, deleted the old account and my deposit went to the closed account.  What do I do?  

[Brianb123]

Did you ever get your money ? Same thing happened to me over 2k that I still don’t have since May 18

[Mfanara]

I never got my money.  

[renemarmolejo]

I accidentally transferred funds from my square card to an old bank account using the 1-2 business day option.

I updated the bank account already.

Is there a way to reverse/cancel the transaction?

[ashc]

Hi @renemarmolejo,

I moved your post to an already existing thread in the Community about transfers being sent to old/closed bank accounts.

Check out @Chad 's best answer for more details on what happens to those funds once they've been sent.

There's no way to cancel it once it's been sent since it's released immediately on our end. 

[ki56]

Trasfers was done from square account to an account that is not mine,How can i recover my money

[ashc]

Hi @ki56! Welcome to the Community.

I moved your post to an existing thread on next steps when a transfer is sent to a closed/the wrong bank account.

We'll have to wait to see if it bounces back to us within 5-7 business days. In the meantime, make sure you link the correct bank account. 

[jolykim20]

I didn't verify my new bank account and the money was transfer to my old closed bank account. I already verified my new bank account but I need to know what I do to get the money transfer to this account. Please help me.

[Valentina]

Sorry to hear about the troubles, @jolykim20 - I've gone ahead and moved your post to this thread so you can see what could have happened. Please don't hesitate to reach out directly to our Customer Success team - they'll be able to dive in to your account with you and figure out next steps here!

[BigDamon]

Didn’t realize that a closed account was still linked  to my square account and had an invoice deposited into a closed account. how do I retrieve the funds?