My transfer was sent to a closed bank account, what do I do?

[Gegil]

 [This post was updated by moderator in 2019 to reflect a name change - deposits are now called transfers.]

My bank account got hacked and had to close it down. Square told me that if my bank account was closed. That they would contact me and resend it to my new account.  That never happened. I stumbled upon the sizable amount because I never saw it transferred into my bank!

Now I'm having to re-contact and redo all my information with Square again! It's been a month and the money has not been deposited. Not good business. What do I do? I keep emailing square and they keep giving me excuses. Is there a phone number I can call? Cant seem seem to find that anywhere.

[Kassi_]

Hey @BigDamon - 

Welcome to the Community.

The funds will bounce back to us since it was originally sent to a closed account. 

I would recommend adding a new bank account, so when the funds are deposited again they will go through. 

Please let me know if you have any other questions. 

[SC5]

Hi my money was transferred to an closed account. What do I do?

[GlassJudy]

You're going to need to contact Square's support for help with this.  The Community can't help with account-specific questions like this due to the need to protect your privacy.

[beccasbag]

Square deposited to a cosed bank account, how do I find someone who can help me get this corrected?  New bank info is on my account.

[Srambert]

What happens if my payment goes to a old bank account?

[Kassi_]

Hey there, @Srambert - 

Your post has been moved to a thread about a similar topic. 

Thank you for posting in the Community. Whenever funds are sent to a closed bank account, we will wait for the funds to bounce back to us within 5-7 business days. 

During that time, make sure the correct bank account is linked to your Square Dashboard. Once the funds bounce back, then the transfer will be attempted again. 

Please let me know if you have any other questions. 

[Rgorum]

I opened a new account, first closing the acct my square was linked to not realizing until now that my last 2 days if transfers were going to the closed acct. I have no linked my new acct and I am trying to find out how to get the last 2 days if transactions back! I instantly transferred those 2 days without realizing it was linked to the closed acct! Someone plz help!?

[nika]

@Rgorum Sorry that happened! I just moved your post here so you can see what happens when funds are sent to a closed bank account.

[leader]

What did you get done about it

[armournailsalon]

I made a transfer to my bank account thinking it was my new bank account. Unfortunately, it was my closed account. Can I cancel this transfer? It was not an instant transfer.

[JustinC]

You aren't able to cancel or undo a transfer. However, I moved your post to a thread that explains what happen when a transfer is sent to the wrong bank account.

@armournailsalon