@capsicum I have not had this problem, but it is because I go crazy with super long order tickets! I have a best practice that we use to help our staff make orders properly.
We train our cashiers to do a "tray total" or "bag total" using open tickets. Currently with everything working correctly our cashier uses the following flow:
1. Ring up no more that 2 combos / plates (i.e. burger, fries, drink or special of the day, drink, & dessert).
2. Hit Save Ticket and add Name to ticket (i.e. Group Carla)
3. Ring up next person/seat/tray..hit save ticket and hit the group carla ticket.
4. When order is done, cashier pulls up saved ticket and cashes out ticket.
This allows our kitchen to get a steady stream of tickets to work on. It improves the flow because: 1. We are not waiting on the big ticket to come back. 2. We are not smart and it is easier to remember what comes on 1 sandwich versus 20.
We know the group designation means that all of these items go together and are for Carla.
It also gives you a nice neat row of tickets. I use tiled tickets, but here it is with your set up:
If you are not using open tickets, you can enable them under the settings menu on your tablet. I just find this is the cleanest way to have tickets displayed with those big long orders, or multiple people under 1 check.
I would also make sure you are updated to the latest version of the app through the app store. Occasionally it won't update and you gotta nudge it along.
I hope this helps!
Donnie-M
