Square Chip Card Reader not working properly

[ruwinda]

its been like 5 months my card reader is not working please help me out i tried everything i always do manuel some customers don't like it.

[ryanwanner]

What exactly is the problem? Not connecting? Timing out? Are the lights coming on at all?

I'd stay start with this Contactless Troubleshooting help file, and if you give us a little more detail we may be able to figure out where the problem is.

If the reader is shot, you can submit a warranty claim, but you'll have to contact customer service to get the ball rolling on it.

[KulshanBrewing]

Our contactless chip readers are not accepting chip payments but will still accept tap payments. The reader is connected as should be and everything is work aside from chip payments 

[Kassi_]

Hello @KulshanBrewing! 

Welcome back to the Seller Community! 

Give some of these troubleshooting steps a try to get your Contactless + Chip Reader working in tip top shape! 

Also, if your reader is less than a year old, you will have the option to submit a warranty to get a replacement reader. 

[KulshanBrewing]

Hello @Kassi_ ,

Unfortunately none of the troubleshooting steps have worked.

I know that the reader is connected correctly because tap payments are still processing. Could this be an issue with Square itself?