Square POS - app keeps circling

[cplnjw]

The title of this thread has been updated from: "Square not working"

Trying to bill a client on phone (without a CC) but can't do anything as the circle just keeps circling? Are they down and if so, how long?

[katieand]

Hi @cplnjw - Can you tell us a bit more about how you're trying to input the card? Are you on a phone or your computer? The more details you can offer, the better we can help you troubleshoot!

[cplnjw]

On my phone with no card... Square says "we're currently experiencing difficulties" but I don't know how long that has been...

[katieand]

Here are some troubleshooting tips for POS: https://squareup.com/help/us/en/article/4992-square-point-of-sale-app-troubleshooting

There's a new version of the app out today, so you can update to that to ensure everything is working too!

[Mac1mac]

Why does my app not load on my iPhone or iPad?

it use to

[ashc]

Hey @Mac1mac,

I moved your post to an existing thread where the troubleshooting for the app was shared.

Check out the Support Center article linked above.