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- I just bought a Terminal and the 16” USB cash drawer APG VB554A-BL1616 that website recommended. All hooked up and plugged in as it’s supposed to be but the terminal doesn’t recognize it at all in my hardware menu.
Please help! I have a huge fair in 3 days and need my drawer to connect & open with each cash sale (if not then try to get 6 keys for employees). I get mixed info on here, some saying you need a printer. But the terminal IS a printer so that seems redundant...
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https://squareup.com/help/us/en/article/6539-connect-square-terminal-supported-hardware
if it isn't working with the hub plugged into the terminal and the power plugged in and the cash drawer USB cord plugged into the hub then your best bet for help will be to contact Square Support.
you'll need your customer code to call. Follow the instructions below on how to get it.
https://squareup.com/help/contact
Click “More”
Click "I don't see my issue"
Click "Call Support"
Write down your Customer Code
Call 1 855 700 6000
Depending on your specific account, you might not have phone support available, or you might have limited hours of support. If your account doesn't have phone support, Email is the only way to communicate so that there is proper documentation of the conversations.
if you have a smartphone you can program the phone number with the code into your phone so it will be there next time, store it like this 1 855 700 6000,,xxxxxxxxxxxx. (your code goes where the xs are)(remove the spaces in the phone number). The commas tell the phone to wait 3 seconds each and will automatically enter it for you. Once you set this up one time it is there for all future needs and you won't have to go get your code again.
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