That's no good! Sounds like you may just need to reset your reader. To do so:
1. Plug in the reader for at least 20 minutes to be sure it's charged.
2. While the reader is charging, use a small object like a bobby pin, pen cap, or paper clip to firmly press and hold the button on the reader for 20 seconds.
3. After 20 seconds, release the button and wait 10 seconds.
4. Press the button again to turn the reader on and observe any lights on the reader.
If the reader lights turn on, you're all set. If the lights don't turn on, please try again and make sure to firmly press and hold the reader's button for a full 20 seconds.
If that doesn’t do the trick, you can submit a warranty claim here to receive a replacement.
