being auto cancelled and refund

[USIMC]

Hi, we found that our orders were cancelled and refund without our authorizations. We need your help to avoid such unwanted function. Thanks.

[Joe]

Hi there, @USIMC. Thanks for bringing this to our attention. Something definitely sounds off here.

When you get a chance, would you mind reaching out to our Support Team? We might need to get a little more hands-on to gain insight into what might have happened here.

We will be keeping an eye out for your call! Let me know if you have any questions.