error when printing shipping label

[smstartup]

I get a "500 server error" when I print my shipping label that I just purchased.  Does anyone know why?

[Kassi_]

Welcome to the Community, @smstartup - 

What kind of device are you trying to print those shipping labels on? I want to get an idea of your setup before pointing you in a direction. 

Also, have you tried any troubleshooting steps on your own?

I will keep an eye out for your reply👀. 

[smstartup]

Hi

printing on an epson printer.  I scoured the weebly help community and didn’t see anything.  I purchased the shipping label and when I click on “print label” I immediately get the “500 server error”

[Kassi_]

Thank you for confirming, @smsartup. 

I want to recommend to try some of these troubleshooting steps on your printer to help with the "500 server error".

Also, troubleshooting the Point of Sale app by checking for updates or deleting/reinstalling would be worth a try too. 

Give those a try and please let me know if you're still seeing the error message. I am happy to circle back.