I accidently cancelled an invoice that was paid. How do I get it back?

[jimtidwell6789]

I accidently canceled an invoice that was paid.  How do I correct this and have it read paid again?

[Seamus]

Hey @jimtidwell6789,

Thanks for reaching out!

You shouldn't actually be able to cancel an invoice that has already been paid - are you sure the customer made the payment on the specific invoice prior to cancelling? The way it should should be:

- If the invoice is not paid it can be cancelled

- If the invoice has been paid it cannot be cancelled, but it can be refunded

In either case the solution would be to simply issue a new invoice!

If you're still having trouble here though, I do recommend contacting our support team for further help. You call support on 1800 760 137 (Mon-Fri, 9am-5pm Melbourne time) or email via this form 👍