07-12-2017 09:17 AM - edited 07-12-2017 09:19 AM
One of the most important things to know when getting started with your credit card processor is what you’ll be charged. I don’t blame you, you deserve to get the best deal in town! When you take your first payment without using a reader or the Square Stand, this higher fee of 3.5% + 15 cents may cause some confusion. The last thing we want is for you to be confused – which is why we’re explaining Square’s fee structure, and getting into the nitty-gritty details to clarify why the fee is higher for manually-entered transactions. Let’s get started.
What are Square’s fees?
Let’s start with the basics: for swipe, dip, or tap transactions Square fees are 2.75%. For manually keyed-in transactions, fees are 3.5% + 15 cents. Some sellers who have spoken to our Sales team have custom pricing, but our standard pricing applies to most sellers.
Check out what other sellers have to say about our fees and price effectiveness.
Why the higher fee for manually-entered transactions?
The short answer: manually-entered, keyed-in transactions are at higher risk than swiped transactions. Therefore, credit card providers charge Square more in order to protect against fraud.
If you swipe or dip a credit card, the cardholder is assumed to be standing in front of you, and you can easily verify their identity by asking to see their ID and checking their signature. With manually-entered transactions, you could be entering the card information over the phone or Internet, making it harder to verify that you’re accepting payment from the owner of the card. This riskier situation makes credit card networks nervous, so they put measures in place to protect against such transactions, including higher fees.
Let’s cover what goes into that 3.5% + 15 cent fee:
From your Square Dashboard you can always check your recent deposits and get a clear outline of the fees included for the transactions associated with your deposit.
I know this is a complicated topic, but hopefully this helps you better understand why Square charges more for manually-entered payments. Let me know if you have questions or if I can help clarify any other part of our pricing structure.
What about stored card charges? Are they considered manual? I tried using the square card reader yesterday and for some reason it wasn't registering. But the client had the card stored in square. So we did it that way. Now I'm seeing that the estimated fee is going to be the 3.5% + .15 cents.
@Rgalla1212, thanks for the question! You're right that the fee for Card on File is 3.5% +15 cents. You can read more about Card on File in our Support Center. Also, if your Square Reader isn't working, we'll want to make sure to get it fixed for you. Here are some troubleshooting steps, but you can also order a new one for free from your dashboard.
Customer tried swiping multiple times on plug in reader so had to manually enter, they should have to enter pin and avoid this concern. Reader is brand new so not a god excuse.
Hey there @Deli - thanks for making your first post to the 👥 community.
I'm sorry to hear that you had trouble with the Magstripe reader. Make sure to check out the troubleshooting guide for your reader and try a $1 test payment to make sure everything is running fine.
If you need more help, let us know. 😎
Hi @DLT52 - you should be able to use a card reader for every payment in which your customer's card is present.
It is important to make sure your device and Point of Sale app are up to date. You should also review the troubleshooting steps to make sure you are ready to take payments.
Please let me know, I am happy to help make sure your business is ready to take payments every day.
09-26-2017 10:23 AM - edited 09-26-2017 10:52 AM
Hi @gmura - you're totally right, the fee taken from a $1.00 transaction does end up being comparatively steep. I can definitely see where you are coming from. Each seller needs to make the best decision for their business, it may not be the best for you to manually enter low dollar transactions.
The swipe for the Magstripe reader should work every time unless your customer's payment card is work out or your Point of Sale app is not up to date. Please make sure to work through the troubleshooting steps for the Magstripe reader - doing this should get you more familiar with using the card reader so you have more successful swipes. 😎