How can I contact Square's Support team?

[Moemoe2121]

How can I speak to someone in the phone

[ms_mirella]

please I need help with sale tax.

I just start taxing people. my business is customer service. I was only to charge tax on materials,

it depend of what other service I do y may include labor taxes only if I make or design something item.

please call me  this year we don't want to tax people twice.

I need to know how much tax sale I own  through square 6495had collected last year  2020.

Thank you.

[Personal Information]

Mirella's & Marine Upholstery plus, LLC 

[TODDWALTER44]

HOW DO I CONTACT COSTOMER SUPPORT AND TOLK TO SOMONE

[Bjo26155]

Is there a direct number to contact square personally over matters which can not be discussed over chat? 

[ryanwanner]

Hello @Bjo26155 

Yes there is! Be sure you're logged into your Square account then follow the link in my signature below.

-Choose your Location (if you have multiple)

-Click the More button

-Click the "I don't see my issue" button

You'll see a Call Us option. Click on that to get your customer number and the phone number.

[bluesjz]

Hi All,

Looking for suggestion on how best to contact Square directly on the phone or via email (but a live person/not automated response). 

Please send me your best options.

Thanks

Jeff

[ryanwanner]

Hi @bluesjz !

Your best bet for contacting support would be to follow my link in my signature below. Click the "More..." button then the "I don't see my issue" link. You'll then get to a screen with your customer code and a phone number and/or email address for contacting Square.

That said, I definitely recommend looking around in the community here. Quite a few questions about various Square services have been answered multiple times over. Of course, if you have account specific questions (transfers, capital, payroll, etc) then its best to contact support.

Hope this helps!

[bluesjz]

Unfortunately calling in is "not currently available".  Been that way for some time.  I would be happy with a person emailing back and forth instead of generic/computer responses. 

[faeriesmagic]

Jeff, did you get any answer???  I'm trying to contact them too!!!  This is most frustrating and will be looking into using another source of taking payments if this keeps up!!!!

[ryanwanner]

@faeriesmagic I’ve updated my signature so I don’t have the support link there anymore, but @GlassJudy ’s best answer here is still correct. 

Do ask around in this community as well! We can’t get into specific financial information in a public forum but a good chunk of problems you encounter we can help solve!

[faeriesmagic]

I'm not a big company.  I do one market a week during season, so I'm a small fry!  Never had any problems before until this week!!  It was glitchy, charged tax twice.....WTH!  

[ryanwanner]

@faeriesmagic We’re all small fish in a big pond here 🙂 

The first thing I’d recommend is to make sure your app and mobile device operating systems are fully updated. Especially if you haven’t used it much recently, there have been a lot of back end improvements that can cause really odd errors to occur if you’re running an outdated version. 

after that, does every item show double taxing or just a few? Check your tax setup on your dashboard and make sure nothing changed either accidentally or by code change. If you've added a new tax rate (being in a different tax structure zone for example), make sure the items are looking at the correct tax rates as well. This happened to me: I added a tax rate for a popup event. Every new item I added ended up using the old and new tax rates at the same time. When you add items, be sure it’s only pulling the correct rates. 

If this troubleshooting isn’t helping, let us know and we will see what else we can do!

[66]

How can I speak someone about my 2020 Tax paper?

[66]

How can I speak someone?

[66]

Can someone call me?

[Joe]

Hi there, @66 - we can't take outbound phone requests from the Community. You can reach out Support Team here.

[jtipton63]

I would like to get my code so I may talk to someone on the phone.

[Joe]

Hi @jtipton63 - thanks for reaching out. We're not able to give account specific information here from the Community, so we won't be able to list your specific customer code here.

However, you should be able to look up your customer code using this link as long as you are signed into your account.

[frenchcuthair]

whos Mark?

[frenchcuthair]

Square has literally disabled any hyperlinks on their entire site, so, as of now, a no-go on actual customer support.

[briana1]

I need to speak with someone on my forgiveness loan asap

[Arie]

Hi @briana1,

Thanks for getting in touch!

When signed in to your Square account, you'll be able to reach Support via this link.