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How can I keep my Square account secure if my device is stolen?

Square's CS is only open M-F during business hours. Who and how do I contact Square to lock my account in the event my iphone or ipad is stolen? 

If it Saturday 8pm or Sunday at 10am?

 

yes, I am new to Square and probably paranoid. 

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Super Seller Alumni

Hi Bulldog,  First you should have a passcode on your device.  Second, you can change your password to your square account and if you use a device code deactivate it. Third, you can use find my phone via icloud.com and find, lock or whip the device if it was setup correctly.

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Alumni

Hey @Bulldog - Great question. As they say, better to be safe than sorry!

 

I would definitely follow up on @RHatch's suggestions in order to keep your account secure. These steps will be able to lock your devices at the moment you need it. In the event that you find yourself in such a situation (knock on wood) and need to notify us, our Support team is also available via email for help over the weekend from 6am - 6pm PST.

 

Hope that helps!

Puka - She/They
Seller Community UX Designer
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